Help & FAQs

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Dedicated Customer Teams & Agile Services

BDP LOGISTICS dedicated team actively engages in resolving disputes, ensuring a fair and timely resolution for both parties involved.

Choose BDP LOGISTICS Escrow Service for a comprehensive and secure transaction experience, backed by transparent processes and a commitment to protecting the interests of both buyers and sellers.

What services does BDP LOGISTICS offer?

→ BDP LOGISTICS provides an extensive array of shipping solutions, encompassing parcel delivery, cargo shipment, as well as the transportation of automobiles, RVs, caravans, boats, and our secure Escrow and Shipping Service.

What is the estimated delivery time for my package?

→ The estimated delivery time varies based on the shipping service selected. You can find this information on your shipment confirmation or by tracking your package online.

How can I track my shipment?

→ To track your shipment, enter the provided tracking number on our Tracking Page. Real-time updates on your shipment’s status and location will be displayed.

What is an escrow service, and how does it work?

→ An escrow service acts as a neutral third party, securing funds for a transaction until all conditions are met. Visit our Escrow Service page for a detailed explanation of the process.

What payment methods are accepted for escrow transactions?

→ We currently accept bank transfers for escrow transactions. This method ensures a secure and traceable transfer of funds.

How does BDP LOGISTIC ensure the security of my transactions?

→ BDP LOGISTICS employs advanced encryption technologies to secure all transactions and sensitive information, ensuring the highest level of security.

What is the 14-day trial period?

→ The 14-day trial period is an exclusive feature offered by BDP LOGISTICS for buyers using our Escrow Service. It allows buyers to thoroughly inspect and test the received items before finalizing the transaction.

Can I extend the 14-day trial period?

→ The 14-day trial period is a standard duration. If you require an extension or have specific circumstances, please contact our Escrow Support team to discuss your situation.

What happens if I don't take any action during the trial period?

→ If no action is taken by the buyer within the 14-day trial period, the system will automatically release the funds to the seller, completing the transaction.

What is the typical shipping duration with BDP LOGISTICS?

→ The typical shipping duration with BDP LOGISTICS falls within the range of 7-14 days, depending on the shipping service selected and the destination of the shipment.